Tag: IT Support Chicago

16 Oct 2018

Help Desk Outsourcing Services in Chicago

Watch our video to learn more about Help Desk Outsourcing Services!

 

Help Desk Outsourcing Services for your business needs

Have you ever asked your people how long they must wait for IT Support or help desk support for your company?

The answers may help you determine if a help desk outsourcing solution is right for your business. Imagine if you could receive courteous, professional customer service for IT issues by making a simple phone call, opening a chat session, or sending an email. With IT Risk Managers LLC’s  help desk outsourcing solution you can. Your employees can call our IT Support help desk and receive expert support from our certified technicians in a very reasonable time-frame. Our expert IT Support help desk technicians are specifically trained as help desk IT support technicians and can help. It may be a device, software issue or a problem with your network. Our help desk outsourcing experts are there to help. Put your frustrations on hold when you bring your help desk issues to our team.Our Managed IT Services help desk team can help.

IT Help Desk Outsourcing helps your Internal IT Team

Today’s internal IT Support people are swamped with other projects, and high value needs of the business. There is very little ROI in having a high level engineering team handle help desk tickets. Even though they may love providing help desk support, it’s not a valuable investment of their time. Consider a trained help desk technician and help desk outsourcing solution to help your internal IT team succeed, and drive a better ROI on your IT spend. Your IT leader can turn over Level 1 IT Support and help desk services to us while his internal team tackles more important projects and higher business value projects and leave the IT Support and help desk service needs to us. It will end up freeing up your team and will actually save money through increased productivity and efficiencies.

Our Help Desk outsourcing team supports:

Microsoft and Apple Desktop OS help desk support

Microsoft Office

Email Applications and Web Browsers

Hardware and Network Troubleshooting

Printer Installation and Support

Mobile Phones and Tablets

User Administration

File or Folder Permissions

Password Resets

Desktop Performance Problems

Virus and Malware Infections

…And More…Ask and we can probably help.

Contacting our IT Support Help Desk Team

We have several ways to contact our help desk services. You can get help desk services via Chat, Phone, or email. Your call goes directly into a help desk services queue. Most calls are answered in 30 seconds or less. Our IT Support and Managed IT Services team manage the help desk 24/7/365. Most issues can be resolved remotely. And if the issue cannot be resolved remotely, our Chicago IT Support team will be dispatched for a site visit to resolve the issue.

IT Help-desk Training and Knowledge Base

We also have a quality assurance program for our help desk outsourcing solution. All help desk calls and help desk ticket notations are recorded, to ensure all our help desk IT support people are delivering great IT Support services.We also have a great knowledge base for our Help desk outsourcing solutions team. Knowledge management enables us to share help desk solutions amongst our team, to make sure we have the latest answers and resolutions to your company’s IT Support and help desk needs.

Contact Rick Bolda at 630-918-7370 for more information or email info@itriskmgrs.com

28 Aug 2018

IT Companies Best Friend a NOC

IT Companies
IT Companies need a NOC to support your Business IT support needs

Why is a NOC important for your business and an IT Companies’ IT Support solution

A Network Operations Center or NOC is a key piece to any successful IT support platform. A NOC is a place where network performance data, server performance data and IT system characteristics can be collected and analyzed to make sure your company’s systems are highly available and working how they’re supposed to be working. The information collected in the NOC is vital to all IT Companies.

Automated Services at a NOC

At a NOC many things can be done automatically. For instance server patches, server updates and network updates can be pushed out to your systems to keep them updated and less vulnerable to Cyber-security attacks that takes advantage of systems that haven’t been patched or updated. IT Companies rely on information generated by the NOC to support your Network and keep it secure.

White-listing at the NOC

However before those patches and updates can be deployed and pushed out its a good idea to have them white-listed. IT Companies have a process to evaluate patches called white-listing. Which means the patches and updates safe to be rolled out. A tier 3 NOC Engineer does this task. So an important part of a NOC service are the NOC engineers reviewing the systems and reviewing the alerts and performance data so they can keep your systems highly available for your company. IT Companies maintain NOC 3 engineers to support your systems.

How to Afford a NOC

Although a larger company has the resources available to manage, maintain, and support a Network Operations Center most small and medium size business simply can’t support or afford a NOC. Since the NOC is so vital to a successful small and medium business IT Support platform what is the solution?

Well IT Companies who provide a Managed IT Service is the answer. What my IT support company, IT Risk Managers does is provide an affordable NOC service to small and medium businesses. By spreading out the cost to other small and medium size businesses the Managed IT Service company can make the platform affordable to all their clients!

IT Companies Need a NOC!

When you make a decision on an Managed IT service company or on any IT Company make sure they have a NOC in place with Tier 3 NOC engineers. This is the only way you can make sure your Business IT systems are managed properly and will not fail.

Hope this information helps you make the right decision when choosing a Managed IT service company. Go here to see more info on  Managed IT Service providers.

 

If you have further questions or need more info call Rick Bolda at 630-918-7370 or email info@itriskmgrs.com

 

 

02 Nov 2017

Help your Company– Change Your Passwords – It helps the IT Security Solutions you have in place!

IT Security Solutions are a cornerstone to protecting your company’s data! Make sure you help your company and adhere to good password habits!

Your company could be spending thousands on their IT Security Solutions. But if you don’t respect password management, and strategy it could be money wasted.  Making sure you have a good password strategy is key to a successful IT Security Solutions! We have passwords for everything – our computers and cell phones, our garages, and, for some of us who can’t control our snacking habits, even our refrigerators are password protected. Many services that you use such as email, online banking, and your apps for shopping will automatically prompt you to reset your password with a new one; but how often should you really be changing your passwords to keep your information protected?

Personal vs. Shared-Device Passwords:

First thing’s first: we all know that we have the same password, or a variation of it, for everything we use. Of course, that’s the easiest way to keep yourself from having to send your forgotten password to your email, which you’ll then have to sign into, and change your password yet again. While it saves time and energy to have the same password for all of your logins, it’s never a good idea to use your personal passwords for shared computers. And your company works hard to make sure data is safe and the IT Security Solutions they have in place do the job!

This isn’t to say that you have a malicious coworker (which, you might) who would sign into your personal accounts using the password from your work computer, but, as the saying goes, it’s always good to keep your work life and personal life separate. The same goes for your work and personal passwords.

What Passwords Should I Be Changing?

The sweet and simple answer is: all of them. If you want your information to have maximum protection, you’ll need to periodically change your passwords to ensure that you don’t get hacked. If you made an email account specifically to get your fourth free trial of your favorite online radio streaming service, no need to go back and change that password. But it’s safe to say that the more you use a particular website, email address, or online service, the more you should be changing your passwords. Help IT and make sure their IT Security Solution is effective!

How Frequently Should I Change Them?

The current, most common recommendation for changing your password is once every 90 days, but do you really need to be changing your passwords that often? For your most important accounts that need the most protection, like your online banking account, you’ll want to change your password at least once every 90 days, if not more frequently. And that doesn’t mean you can be lazy and change your password from “password1” to “password2” – if you really want to maximize your protection, you’ll have to get more creative than that. Something as simple as adding an “e” or “b” to signify that it’s your email or bank password will be a reminder for you and a head-scratcher for a hacker. For other passwords, such as your social media profile or movie-streaming account, you can wait as long as a year to change your password (or longer, if you really feel that daring).

Tips for Changing Your Password:

Though it’s a little extra hassle, keep a list of all of your passwords somewhere safe – and not on your computer. Have a hard copy of your passwords tucked away in your desk or on a thumb drive so that they’re easily accessible to you, but not to your potential hackers. Keeping all of your passwords similar, but not exactly the same, can also help when it comes to trying to remember what exactly you chose a few months ago. If you find yourself forgetting whether or not you’ve changed your password, set a schedule to change all passwords at the same time so that you never have to search through the depths of your memory to figure out what password you used when you signed up for your account in 2009.

Just like wearing a seatbelt, passwords can be annoying to remember but are there for your protection. Don’t get caught with your proverbial pants down and leave your personal or professional information up for grabs.

To learn more about how employees enable hackers;

Go Here:

https://www.itriskmgrs.com/8-ways-your-employees-enable-hackers