Tag: Chicago IT Support

08 Apr 2019

5 Things you must know about SD WAN

SD-WAN is a great technology for multi-site networking

5 things you must know about SD-WAN

SD WAN Applications

SD WAN can be leveraged and used in multiple scenarios. Software Defined Networking (SDN) can be leveraged for the Wide Area Network and Cloud based applications. SD WAN can be used for a virtual Wide Area Networking platform that makes great sense for mult-site connectivity. SD-WAN can use multiple Internet connections, has application layer security and is cost effective. It is also easy to deploy, manage and configure, and great for IaaS, and SaaS applications.

Active/Active and Failover Configuration of your Internet Circuits

One of the most valuable capabilities of an SD WAN solution is its ability to aggregate commercial grade less expensive Internet connections and trunk them together or use them in a fail over mode. For instance, you have a site that requires 100% network up-time. You may consider ordering a fiber pipe from AT&T for the main network connection and a hi-speed Comcast Coax connection for backup. The SD WAN solution supports both network connections and they can be aggregated so you can leverage the bandwidth of both connections simultaneously and configure the SD WAN so if one of the connections goes down it will automatically fail-over to the other connection. So rather then have the coax as a passive backup it can be leveraged as an active circuit while simultaneously acting as a backup.

Application Performance and Control

SD WAN is an application aware technology. This means that you can get visibility into your network’s performance and applications in a much more granular manner then any other WAN transport technology out there. Most WAN transport technologies just look at bits and bytes, where SD-WAN sees the applications. SD-WAN allows you to prioritize applications based on its importance. For instance, you can throttle down video traffic and throttle up your business-critical application traffic via an interface across your entire deployment. You also can see the links at all the sites including traffic, speeds, throughput. The technology is also cloud enabled which means it is not necessary to backhaul all the data through a main site for SAAS and IAAS connectivity.

PCI Compliance and more Secure

The SD-WAN controllers are out of band and do not carry any un-encrypted card holder data. The SDWAN also includes Layer 7 application aware firewalls that restrict connections between un-trusted networks and systems in the protected environment. SD-WAN also meets requirements related to the systems hardening requirements as required by PCI. These and other security features meet PCI and DSS compliance standards. Also, SD-WAN offers cloud-based security bypassing the need for backhauling to a main site for filtering, scanning and other security services. SD-WAN’s decentralized security capabilities are great for IAAS and SAAS connectivity.

Less complicated Engineering support required

MPLS and other WAN protocols through the years have required high level engineers like CCIE’s to implement and manage. As costs of WAN engineers have soared and the cost of core networking is also high, SD-WAN provides a great path to have a reasonably price Managed Service for your Wide Area Networking needs. Traditional WAN deployments require manual box by box configurations, also QoS configurations and load balancing are done manually through router Command Line programming. And fail over configurations also are based on router manual configurations based on distance and availability. SD-WAN provides a user-friendly deployment strategy, the heavy technical lifting is done by the SD-WAN provider or SD-WAN Managed Services Provider, easing the burden of Installation, Configuration, Operations and Management.

Cloud Ready SD-WAN

Traditional WAN ties a customer to a private circuit that in most cases requires back-hauling to the centralized site. Whereas SD-WAN gives a direct to the Internet Secure link to the SAAS or IAAS provider. SD-WAN’s multi homing to multiple gateways enable direct access to cloud data centers eliminating back-haul penalties. Also, SD-WAN uses standard base encryption like AES which gives you a secure cloud network. Security and optimization services can be delivered based on application requirements. With SD-WAN’s decentralized architecture security services can be provided locally without the need to back-haul.

Contact Info

If you have further questions about SD WAN & ITRM and you would like further information email rbolda@itriskmgrs.com or call Rick Bolda at 630-918-7370

19 Mar 2019

CLUTCH NAMES IT SERVICES CHICAGO FIRM IT RISK MANAGERS LLC AS A LEADER

TOP CHICAGO IT SERVICES COMPANY

IT Risk Managers LLC Recognized as a Leading IT Services Chicago based Firm

 At IT Risk Managers LLC, we believe that we are an extension of your business and we offer Network Operations services, a 24-hour help desk team, data replication, and security solutions that keep your company safe from external threats. We have been striving to be a top service provider since we opened for business in 2007 and we have some exciting news to announce! We look forward to providing IT Services in Chicago for years to come.

 

“IT Risk Managers LLC is proud to be named as a 2019 Chicago leader with Clutch.  Clutch put us through a challenging and difficult vetting process, and we are glad to have come out on top!” – CEO, Rick Bolda-IT Risk Managers LLC

 

Clutch has recently named us a Leading IT & Business Service Firm in Chicago for 2019. We are very proud of this distinguishing award and we take pride in our firm’s dedication to providing excellent service to all our clients. Clutch is a B2B reviews platform covering a wide range of companies in a variety of operational locations and core operations, evaluating them based on their customer satisfaction, brand strength, and overall ability to deliver service. We were selected by Clutch to be a part of their list of leading IT & Business firms and were listed as among the top IT services companies in Chicago due to our proven track record of excellent service in our field.

 

We are also very excited to announce our features on The Manifest and Visual Objects, two of Clutch’s sister sites that help firms navigate the buyer’s journey. Our high-quality work record has granted us a spot among the top managed service providers firms on this site. This award along with our profile on Visual Objects as a top marketing agency reflects the accomplishments that we’ve been able to achieve as a firm since we started our operations over a decade ago.

 

Overall, we are excited to continue as a leader in our industry and we cannot thank Clutch enough for honoring us with this highly sought-after award. We would like to give a special thanks to our team and all our previous clients for helping us achieve our success!

If you would like more information on a top IT Services Chicago firm go here, or call Rick Bolda at 630-918-7370 you can also email info@itriskmgrs.com

 

19 Mar 2019

TOP IT COMPANIES IN CHICAGO FOR IT SUPPORT

Chicago IT Solutions
TOP IT COMPANIES IN CHICAGO

Why Outsourcing IT Support Is The Best Thing You Could Do For Your Business

IT is involved in just about every aspect of every business or organization today. There is no way around using the tools and technologies that have made our jobs easier and allowed us to do more with less. However, these complicated tools and software require regular maintenance, updates, and even security. With so many IT related solutions deployed it is no longer practical to develop a full-fledged IT team that can look after all of your organizations IT needs for you. Not only does this result in very high costs but also isn’t very effective. Consider getting IT Support from a one of Chicago’s top IT Companies.

Managed IT support services solve this problem for you. They are like the better and cheaper alternative for a company’s IT needs and that is why the idea has seen success and popularity. Some of the very best companies in Chicago have resorted to outsourcing and managed services when it comes to dealing with IT security issues.

Why Does This Work?

So why do IT companies in Chicago think this is a good idea and why does it work? The fact is that when you outsource your IT support and solutions needs to a managed services provider it is very much like hiring your very own skilled and professional in house IT team that works round the clock. Managed IT support providers adopt a proactive approach and monitor your systems and applications 24/7 so that problems can be fixed before they arise and cause downtime or disrupt workflow. The typical offerings of any IT support Chicago company include:

  • 24/7 help desk support
  • 24/7 application monitoring
  • Inventory tracking and reporting
  • Online backup and solutions
  • Remote connectivity management
  • Network management and problem resolution

 

And so much more. A dedicated IT company will have years of experience and a number of skilled professionals on board that has helped companies like yours keep their IT solutions up and running. With years of experience and technical expertise under the belt, these managed IT support providers are better equipped than your in-house IT team to look after all your IT related needs and at a much lower cost as well.

Why You Need It ?

So why does your company need to be managed IT support to succeed? The fact is that if you get in touch with any of the top IT companies in Chicago, they will be able to offer a plethora of IT support services and thus help you and your organization. It is almost like having your very own in a house support team that is there 24/7 ready to fix issues and problems before they even occur. But apart from offering support, your company could also benefit from IT consulting Chicago. Consulting can help you identify problems with the way you currently do things and propose better and more efficient solutions.

As one of the best IT companies in Chicago we have helped countless big and small names in the city with our IT support and consulting services. IT management isn’t easy, but we can take it off your shoulders for you. Many of our clients have benefited from our robust hosting solutions for Microsoft technology. Not only can we offer complete hosting services for your SharePoint, Office 365 and Azure Solutions regardless of whether they sit on-premises or are deployed in the cloud, but we also ensure security, stability, and maintenance. This means that you can stop worrying about the IT needs of your business and focus solely on its core operations to help it grow.

Some of our specialties include providing all kinds of managed services, equipping your organization with tools and technologies to support a distributed workforce and also ensuring their maintenance and security, ensuring cloud readiness and taking care of Server/Service Redundancy as well as so much more. As one of the leading small business IT solutions Chicago we take pride in helping small and big business alike with our services. If your company is in need of managed services Chicago, then let us help. Get in touch with us today so we can solve your IT issues for you.

You can go here to get more information on top IT Companies in Chicago or call Rick Bolda at 630-918-7370 or email info@itriskmgrs.com

09 Dec 2018

“Likeability” and Attitude, The keys to a Great Chicago IT Support Team!

Chicago IT Solutions
Managed IT Services for Small Business

IT Support Technicians Need a Great Attitude

As a business leader from time to time you need to make a decision about getting IT Support for your business. Do not make attitude and likeability an afterthought when it comes to selecting your IT Support team. As a matter of fact, these attributes can make or break the success of your technology investment. Time after time I have seen some great technologies and IT solution projects fail because of the poor attitude of the IT support technicians and IT consultants delivering the solution. I am seeing this happen less frequently as more younger IT support technicians become advanced and trained. The old guard “know it all” IT support engineer has gone from being irreplaceable to quickly replaced with someone with a great attitude. A good Managed IT Services firm will have people in place with great attitudes!

What’s a great Attitude for IT Support?

In my mind a great attitude means the ability to explain things in a language people can understand. It also means being able to document processes and train other people to fill their role in the event of an emergency. And most importantly to smile while they do it. If you sense that your current IT support team holds the keys to your kingdom, and you are unsure of what they do sometimes you are not alone. Your IT support team needs to empower you, and not make you feel they speak a language you don’t understand. They have to bridge that gap and help you understand technology in a way that empowers you to run your business more effectively. They have to have a great attitude!

Selecting the right IT Support Team

Here are a few considerations to review when selecting an IT Support Firm. Again the most important thing when selecting an IT Support partner is the likeability factor. Information Technology experts are a different breed. Today’s IT Support technicians and IT Consultants need technical experience and business experience. They need to be able to solve business challenges with technology. Technology just for the sake of technology is not going to drive your business forward and meet your needs. On top of being able to understand the business pieces of technology your IT support team needs to have people you like to work with and trust. This may go without saying, but you can have the most brilliant technically savvy IT consultant, but if that person is not easy to work with, it’s going to cost you a lot of money and give you many headaches.

It’s about your Business not Technology

Remember it’s not about the technology it’s about your business. If you find your current IT Consultant or IT support person speaks in a technical language you can’t understand that is a red flag. Today’s IT Consultant has to be able to communicate in a business language you and your people can understand. Secondly they have to have patience. Today’s IT solutions move so fast, between the cloud, VOIP, Managed IT Services, and other IT technologies your tech support team needs to be able to slow it down, communicate and make sure your business is getting the most out of its technology spend. They also need to be able to explain the technology to your people and train them to use it. That takes teamwork, communications, patience, and compassion. I’ve often found IT Companies that have implemented some great technologies but the platforms have failed to deliver because of lack of training, communications, and follow through.

The roles of IT Consultants, IT Support Technicians

And of course another key consideration and factor when hiring is putting the IT support people in their correct roles. I’m sure we’ve all heard of the square peg in a round hole expression. This is an extremely important concept when it comes to IT Support. You wouldn’t have a plumber doing brain surgery would you? That’s why a help desk support person is different from a network engineer person. A help desk support person needs to have a great attitude, patience and communications skills. Why? Because these are the technicians that are responsible for customer support and satisfaction. Someone who works in a Network Operating Center will not make a good customer facing help desk support person, it’s two entirely different roles. Most Network Engineers don’t like to deal with end users, they want to be in the plumbing not handing out glasses of water. So don’t assume that because you’re hiring an IT Consultant they will be able to be all things to your organization. Hire a Network Engineer to do engineering not to do help desk. That’s why it’s also important to understand an IT consultant may not have the same skills as an IT Director. And expecting them to have the same skills will end up in disappointment. It’s about having round pegs in round holes!

If you would like information about IT Support Services please call Rick Bolda at 630-918-7370. Or if you need an IT Health Assessment give me a call.