23 Oct 2018

Chicago Cloud Backup, Disaster Recovery and Business Continuity

Check out our video to learn more about Cloud Backup and Business Continuity Services 

Fully Managed Cloud Backup and Business Continuity Services

There is no way to predict the future. IT Risk Managers LLC Cloud Backup, Disaster Recovery and Business Continuity solution can at least prepare you for the future. In today’s always on digital world, data plays a key role in any company’s success. It may be data related to your ERP system, or data tied into your accounting and production systems. No matter what the data is studies show that losing data can put a company out of business.  The costs associated with data loss or system downtime can be massive. The damage to your business’s reputation and brand may be irreparable. A enterprise cloud backup system is a necessity for any size business in today’s data intensive environment,. Hopefully your company will never experience a disaster, but with our Cloud Backup, Disaster Recovery, and Business Continuity solution you will be prepared to mitigate the damage, restore your data and continue business operations.

Enterprise Cloud Backup for Small and Medium Businesses

Fortunately you can implement a Data Backup solution that is similar to the backup systems that Fortune 500 companies use. What this means is that your data is encrypted put up in the cloud and available quickly in the event of a disaster. It also means that your backup is continuously monitored by a team, and the team that is managing your backup can prove that the your data is being backed up. An enterprise cloud backup solution will also give you several  points in time to recover from. You may need to recover your data from a point 2 hours ago or from a point two weeks ago. An enterprise cloud backup solution also will have backup features that you can easily enable or disable to customize the data backup to best fit your needs. An enterprise cloud backup system also includes multi cloud site replication. Meaning your data is backed up in multiple data centers in different geographic locations.

Managed Cloud Backup Helps your IT Team

In today’s highly complex IT environments your IT team is dealing with a myriad of issues and challenges. You can help your IT team by taking data backup off of their plate, by bringing in a managed data backup and cloud backup solution from IT Risk Managers LLC. Today’s cloud backup solutions and disaster recovery solutions require 24/7 monitoring, which puts additional work on your internal IT team which may be better used doing other tasks. IT Risk Managers LLC uses a NOC team to help monitor and manage your Data Backup Solution. The NOC receives telemetry and information to make sure your data backup solution is always on, always up to date, and available in the event of a disaster. Managing a cloud backup solution is so important to your business it needs to be done by a full-time team of NOC professionals. Also in the event you need to recover your data it will be done by a team of IT NOC professionals and not left to one person. Today’s cloud backup and Business Continuity services are best handled by an IT Managed Service firm, who deals with data backup full-time.

Business Continuity is important part of a Data Backup Solution

Having a cloud backup solution is important but you have to look at the next steps in the event you have a disaster. This is where business continuity comes in. Not only do you need your data backed up but you need a backup and data restoration plan for your key applications and data. IT Risk Managers’ cloud backup solutions also provide an avenue to quickly restore server services also. Our solution can temporarily provide a replicated server to handle production needs until another server can be deployed. This is the business continuity part. Having your data backed up in the cloud is important but being able to quickly put that data back in production is as important. Advancements in cloud technology offer today’s businesses a great opportunity to mitigate financial loss related to data loss. Our technology allows us to quickly spin up servers up in the cloud to get your business on line quickly, mitigating loss and saving productivity.

Test the Cloud Backup and BDR solution

Testing and making sure your cloud backup, disaster recovery, and business continuity solution is working is very important. Having a cloud backup solution in place, or BDR (Backup Disaster Recovery) solution in place is great but it must be tested regularly. You don’t want to test your BDR solution during a disaster. With our BDR solution, we’re able to simulate and test to ensure the technology is in place, that the people are prepared and the procedures are in place to make your data recovery and system recovery as fast and as pain free as possible. We can also help you with a business continuity and disaster recovery plan.

IT Risk Managers LLC Cloud Backup Solutions

For further information on Cloud Backup, Disaster Recovery and Business Continuity please call Rick Bolda at 630-918-7370 or email info@itriskmgrs.com. IT Risk Managers LLC has a mature cloud backup solution that meets the needs of today’s data intensive businesses.

16 Oct 2018

CCIE Cisco Support in Chicago

CCIE Engineers in Chicago
Cisco Support from IT Risk Managers LLC 20 Year Cisco Partner

Cisco Support in Chicago

IT Risk Managers LLC has certified Cisco engineers for complex Cisco Networking solutions in Chicago. IT Risk Managers LLC offers affordable access to Cisco CCIE’s for your Cisco engineering needs. IT Risk Managers LLC has been providing Network IT Support to Chicago businesses for 20 years. Over the years we’ve developed a large knowledge base on Cisco Support needs and have very highly skilled Cisco Support engineers to deal with complex Cisco environments. Our Cisco Support teams include CCIE’s, CCNP’s, and CCNAs.

Cisco Nexus Support Chicago

We have also deployed dozens of Nexus switch projects. Cisco Nexus switch lines provide highly redundant highly available data center virtual networking solutions and software defined networking solutions. Our Cisco Support engineers have extensive experience with NX-OS, which is the network operating system for the Nexus Series Ethernet switches. NX-OS is a command line interface similar to Cisco IOS. Our CCIE cisco support techs have experience configuring the high availability features on the Nexus Line. Our Cisco Support engineers are familiar with the various high availability and redundancy protocols, including Spanning Tree, vPC virtual port channels, HSRP, VRDP, and GLBP.

Cisco CCIE’s available for High Availability Configurations

Port Channel allows multiple physical links to be combined into a single link. vPC allows port channels to be terminated on different physical devices. Our Cisco Support team also has experience with Cisco FabricPath a layer two high availability protocol. HSRP can also be used as a load balancing solution. Our Cisco Support team provides pre-project support so we can insure the proper solution and Cisco design is implemented for your networking needs. Our CCIE Cisco support team also recommends the proper Nexus configuration to make sure the Nexus systems components are redundant and have the right network fabric modules for optimum connectivity. Our Nexus solutions include dual supervisor card solutions, redundant switch fabric card, multiple fan trays and power supplies.

Cisco Catalyst Support

Our Cisco Support team also has experience with the Cisco Catalyst series. Including the robust Catalyst 9500 series. The Cisco Catalyst line continues to deliver highly secure super fast network connectivity for the data center. You also need to make the right choices when it comes to your LAN switches also, ask about the Catalyst 3850s and 3650s. We also have experience with the Meracki switch line for small business applications. IT Risk Managers LLC also has a portfolio of Managed IT Services that can help support your IT needs with a NOC.

Cisco SD-WAN Solutions

Our Cisco IT team also continues to support Cisco’s router lines, including ISR branch router solutions and small business routers. Some of our CCIE’s have extensive experience with Cisco’s SD-WAN solutions. We also support Cisco wireless and security solutions including the ASA Firewall line and the Meracki Wireless networking line.

IT Risk Mangers Cisco Network Support

IT Risk Managers continues to support Cisco legacy switches and routers including 6500s and 3700 series. If you need immediate access to high end Cisco Support and IT Networking Support feel free to call Rick Bolda at 630-918-7370 or email info@itriskmgrs.com

16 Oct 2018

Help Desk Outsourcing Services in Chicago

Watch our video to learn more about Help Desk Outsourcing Services!

 

Help Desk Outsourcing Services for your business needs

Have you ever asked your people how long they must wait for IT Support or help desk support for your company?

The answers may help you determine if a help desk outsourcing solution is right for your business. Imagine if you could receive courteous, professional customer service for IT issues by making a simple phone call, opening a chat session, or sending an email. With IT Risk Managers LLC’s  help desk outsourcing solution you can. Your employees can call our IT Support help desk and receive expert support from our certified technicians in a very reasonable time-frame. Our expert IT Support help desk technicians are specifically trained as help desk IT support technicians and can help. It may be a device, software issue or a problem with your network. Our help desk outsourcing experts are there to help. Put your frustrations on hold when you bring your help desk issues to our team.Our Managed IT Services help desk team can help.

IT Help Desk Outsourcing helps your Internal IT Team

Today’s internal IT Support people are swamped with other projects, and high value needs of the business. There is very little ROI in having a high level engineering team handle help desk tickets. Even though they may love providing help desk support, it’s not a valuable investment of their time. Consider a trained help desk technician and help desk outsourcing solution to help your internal IT team succeed, and drive a better ROI on your IT spend. Your IT leader can turn over Level 1 IT Support and help desk services to us while his internal team tackles more important projects and higher business value projects and leave the IT Support and help desk service needs to us. It will end up freeing up your team and will actually save money through increased productivity and efficiencies.

Our Help Desk outsourcing team supports:

Microsoft and Apple Desktop OS help desk support

Microsoft Office

Email Applications and Web Browsers

Hardware and Network Troubleshooting

Printer Installation and Support

Mobile Phones and Tablets

User Administration

File or Folder Permissions

Password Resets

Desktop Performance Problems

Virus and Malware Infections

…And More…Ask and we can probably help.

Contacting our IT Support Help Desk Team

We have several ways to contact our help desk services. You can get help desk services via Chat, Phone, or email. Your call goes directly into a help desk services queue. Most calls are answered in 30 seconds or less. Our IT Support and Managed IT Services team manage the help desk 24/7/365. Most issues can be resolved remotely. And if the issue cannot be resolved remotely, our Chicago IT Support team will be dispatched for a site visit to resolve the issue.

IT Help-desk Training and Knowledge Base

We also have a quality assurance program for our help desk outsourcing solution. All help desk calls and help desk ticket notations are recorded, to ensure all our help desk IT support people are delivering great IT Support services.We also have a great knowledge base for our Help desk outsourcing solutions team. Knowledge management enables us to share help desk solutions amongst our team, to make sure we have the latest answers and resolutions to your company’s IT Support and help desk needs.

Contact Rick Bolda at 630-918-7370 for more information or email info@itriskmgrs.com

15 Oct 2018

Managed IT Services for your Chicago Business

Watch our Video to learn more about Managed IT Services

 

Managed IT Services for your Chicago Business

Make no mistake having the right IT support partner in place for your Chicago Business is as important as having the right CPA firm in place to take care of your taxes. IT Technologies have become more complex, and challenging.  Expecting an internal IT person to be able to manage and stay on top of all the different technologies out there is not realistic. Just knowing which direction or what investment needs to be made regarding Information Technology systems is difficult. There is a ton of opportunities to save money, make your systems more reliable, and secure, but you need a Managed IT Service partner who deals with IT 24/7 to help.

CIO Services from your Managed IT Service Provider

One of the first steps is making sure the IT Managed Service company you choose has a strategic IT leader that can match your business needs with the Information Technology systems available in today’s market. Normally a CIO handles this role. Many small and mid size businesses can not afford a full-time CIO, however a good Managed IT Service provider will have a CIO available for when you do need to make the right decision regarding an Information Technology Investment.

Network Operating Center from your Managed IT Services Company

Next, a good IT Managed Services company will have a Network Operating Center. A Network operating center is a place where network engineers can get systems telemetry information and alerting information so they can insure your Chicago IT systems are available and running how they are supposed to be running. Servers, workstations and network equipment have the ability to relay monitoring data that lets the NOC engineers know that everything is available and up to date, or that there is an outage or network problem that needs to be addressed.

Help Desk Services for your Chicago Business

A good IT Managed services company will also have a help desk. A help desk is the first line of remediation and response service that keep your users happy and keeps the systems working so they can do their jobs. You may have an important order on hold because a packing slip wasn’t printed. Or someone wasn’t able to do an important accounting task because the Internet is down. When you have a help desk issues like these can be moved on quickly so operations and production doesn’t get held up because of IT problems.

On-Site Services IT Managed Service companies

In the event that an IT problem needs someone to come on site, its important the IT Managed Services company has on-site engineers available to go on-site to fix the issue that couldn’t be handled remotely. On-Site engineers also need to be available to handle project implementations.

Cloud Services from your Managed IT Service Provider

Finally a good Manged IT Services company will offer you the cloud services you need to make your IT environment more cost effective and efficient. It is very important that they have a cloud backup service so your data can be recovered in the event of a failure at your main site. But you also need to look at which applications make sense to move to the cloud. It may make sense to move many services to the cloud, but sometimes cloud services are cost prohibitive, a good IT Managed Service partner will help give direction regarding cloud services.

Questions

If you need support or have further questions regarding IT Managed Services you can call Rick Bolda at 630-918-7370 or email info@itriskmgrs.com

 

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