16 Oct 2018

Help Desk Outsourcing Services in Chicago

Watch our video to learn more about Help Desk Outsourcing Services!

 

Help Desk Outsourcing Services for your business needs

Have you ever asked your people how long they must wait for IT Support or help desk support for your company?

The answers may help you determine if a help desk outsourcing solution is right for your business. Imagine if you could receive courteous, professional customer service for IT issues by making a simple phone call, opening a chat session, or sending an email. With IT Risk Managers LLC’s  help desk outsourcing solution you can. Your employees can call our IT Support help desk and receive expert support from our certified technicians in a very reasonable time-frame. Our expert IT Support help desk technicians are specifically trained as help desk IT support technicians and can help. It may be a device, software issue or a problem with your network. Our help desk outsourcing experts are there to help. Put your frustrations on hold when you bring your help desk issues to our team.Our Managed IT Services help desk team can help.

IT Help Desk Outsourcing helps your Internal IT Team

Today’s internal IT Support people are swamped with other projects, and high value needs of the business. There is very little ROI in having a high level engineering team handle help desk tickets. Even though they may love providing help desk support, it’s not a valuable investment of their time. Consider a trained help desk technician and help desk outsourcing solution to help your internal IT team succeed, and drive a better ROI on your IT spend. Your IT leader can turn over Level 1 IT Support and help desk services to us while his internal team tackles more important projects and higher business value projects and leave the IT Support and help desk service needs to us. It will end up freeing up your team and will actually save money through increased productivity and efficiencies.

Our Help Desk outsourcing team supports:

Microsoft and Apple Desktop OS help desk support

Microsoft Office

Email Applications and Web Browsers

Hardware and Network Troubleshooting

Printer Installation and Support

Mobile Phones and Tablets

User Administration

File or Folder Permissions

Password Resets

Desktop Performance Problems

Virus and Malware Infections

…And More…Ask and we can probably help.

Contacting our IT Support Help Desk Team

We have several ways to contact our help desk services. You can get help desk services via Chat, Phone, or email. Your call goes directly into a help desk services queue. Most calls are answered in 30 seconds or less. Our IT Support and Managed IT Services team manage the help desk 24/7/365. Most issues can be resolved remotely. And if the issue cannot be resolved remotely, our Chicago IT Support team will be dispatched for a site visit to resolve the issue.

IT Help-desk Training and Knowledge Base

We also have a quality assurance program for our help desk outsourcing solution. All help desk calls and help desk ticket notations are recorded, to ensure all our help desk IT support people are delivering great IT Support services.We also have a great knowledge base for our Help desk outsourcing solutions team. Knowledge management enables us to share help desk solutions amongst our team, to make sure we have the latest answers and resolutions to your company’s IT Support and help desk needs.

Contact Rick Bolda at 630-918-7370 for more information or email info@itriskmgrs.com

15 Oct 2018

Managed IT Services for your Chicago Business

Watch our Video to learn more about Managed IT Services

 

Managed IT Services for your Chicago Business

Make no mistake having the right IT support partner in place for your Chicago Business is as important as having the right CPA firm in place to take care of your taxes. IT Technologies have become more complex, and challenging.  Expecting an internal IT person to be able to manage and stay on top of all the different technologies out there is not realistic. Just knowing which direction or what investment needs to be made regarding Information Technology systems is difficult. There is a ton of opportunities to save money, make your systems more reliable, and secure, but you need a Managed IT Service partner who deals with IT 24/7 to help.

CIO Services from your Managed IT Service Provider

One of the first steps is making sure the IT Managed Service company you choose has a strategic IT leader that can match your business needs with the Information Technology systems available in today’s market. Normally a CIO handles this role. Many small and mid size businesses can not afford a full-time CIO, however a good Managed IT Service provider will have a CIO available for when you do need to make the right decision regarding an Information Technology Investment.

Network Operating Center from your Managed IT Services Company

Next, a good IT Managed Services company will have a Network Operating Center. A Network operating center is a place where network engineers can get systems telemetry information and alerting information so they can insure your Chicago IT systems are available and running how they are supposed to be running. Servers, workstations and network equipment have the ability to relay monitoring data that lets the NOC engineers know that everything is available and up to date, or that there is an outage or network problem that needs to be addressed.

Help Desk Services for your Chicago Business

A good IT Managed services company will also have a help desk. A help desk is the first line of remediation and response service that keep your users happy and keeps the systems working so they can do their jobs. You may have an important order on hold because a packing slip wasn’t printed. Or someone wasn’t able to do an important accounting task because the Internet is down. When you have a help desk issues like these can be moved on quickly so operations and production doesn’t get held up because of IT problems.

On-Site Services IT Managed Service companies

In the event that an IT problem needs someone to come on site, its important the IT Managed Services company has on-site engineers available to go on-site to fix the issue that couldn’t be handled remotely. On-Site engineers also need to be available to handle project implementations.

Cloud Services from your Managed IT Service Provider

Finally a good Manged IT Services company will offer you the cloud services you need to make your IT environment more cost effective and efficient. It is very important that they have a cloud backup service so your data can be recovered in the event of a failure at your main site. But you also need to look at which applications make sense to move to the cloud. It may make sense to move many services to the cloud, but sometimes cloud services are cost prohibitive, a good IT Managed Service partner will help give direction regarding cloud services.

Questions

If you need support or have further questions regarding IT Managed Services you can call Rick Bolda at 630-918-7370 or email info@itriskmgrs.com

 

03 Oct 2018

Business Security Systems Packages

The Cloud and IP are powering today’s Business Security Systems

Cloud technologies, IP and Network Technologies have made securing today’s office buildings, apartment buildings and retail outlets more cost effective, reliable, and seamless.  Today’s Business Security systems leverage IT Technologies to give you a better solution. The right IP Based Security systems provides better reporting and interfaces because they were specifically developed for networking communication. It is easy to interface between platforms, IE camera systems, environmental control systems, video intercom systems and biometric systems because of the protocols, standards, and software developed around the Internet Protocol. One company may be very good at Biometric readers and technology, and another good at keyless entry and because of the shared standards and protocols of IP they can work together.

IT Risk Managers LLC uses the latest IP enabled Business Security Systems

Some of the older systems were developed on rs232 serial and analog platforms, and IP became a bolted on feature. The business security systems offered by IT Risk Managers LLC were developed leveraging the Internet Protocol and its simple communications standards. With a properly deployed access control system safe and secure entry is only a swipe away. Today’s access control systems, card access control systems, swipe card door access control systems can use the cloud, wired ethernet, and wireless networks to deliver services to your tenants, employees, contractors, managers and security teams.

Business Systems Security Packages by IT Risk Managers 

IT Risk Managers LLC is a leading Chicago based business security systems integrator utilizing the latest in cloud, and IP to deliver outstanding card access control systems, FOB door entry systems, and keyless electronic lock systems. We have developed several door access control packages to meet the needs of your Chicago office, Chicago apartment, or commercial office building. Keyless door entry systems can also be used for distribution facilities, warehouses, loading docks, and other large commercial facilities that have property and resources that need protection. Below are some IP enable business security systems packages to help protect your property and resources.

Paxton Wired Access Control System Packages

Paxton Net2
Access Control Systems package from Paxton, 2 POE+, 2 Door Controllers, 2 P50 Readers, Enrollment Reader, 10 Key Fobs, Pro-Software, 2 Magnetic Locks, $1795.00  

 

 

Paxton Access Control
Paxton Single Door Kit, Net2 Single Door, Telephone Monitor, Surface Mount Dialer, Door Controller, Pro-Software, ENtrnace Logging, 1 Magnetic Lock, $1795.00

PDK Wireless/Keyless Door Entry

 

 

 

PDK Wireless Access Control
PDK Wireless/Keyless Door Entry ProData 8 Door Keyless, No wiring needed! Cloud Node, 8 Door Controller, 8 Strikes, Power Supply, 50 26Bit Fobs, 8 Mullion Readers $4995.00                            

Hi-Speed IP Enabled Business Security Systems

Today’s hi-speed networked wireless, and wired keyless entry and access control systems need to be installed by professionals who have experience in low voltage wiring and electrical systems. They also need experience in IT networks. Today’s business security systems are advanced and since they are based on IP they are also networked. When you deploy today’s IP enabled access control systems it is important the network supporting the access control systems be installed by IT Professionals. You also need trained professionals to make sure you leverage all the features and functions of the business security systems.

If you have further questions or you need design and installation support please contact info@itriskmgrs.com, or call Rick Bolda at 630-918-7370

24 Sep 2018

Axis Security Cameras Surviving Blizzards and Hurricanes

Axis Cameras Still Going Strong after Hurricanes and Blizzards!

Use weather proof Axis Cameras
Axis IP Cameras surviving and still working through hurricanes. 

It hasn’t always been easy choosing the right security camera. As a nationwide security systems company and security integrator we are not the biggest security company but choosing Axis IP Cameras and Axis Security Cameras as our standard has made us one of the smartest security camera installation companies. The reason it hasn’t been easy? First Axis Communication manufactures IP Cameras, access control systems, and the companion NVR line. But the bottom line is that Axis systems and cameras are not the cheapest. However, time and time again clients who listened to us and chose Axis IP cameras for their deployments have gotten extraordinary results, and great return on their investments. With Axis IP cameras you may spend more money up front but the cameras are reliable and survive in the harshest conditions.

Axis Cameras Survive 2 Hurricanes and 1 Tropical Storm in Florida!!

It was 2012 and we just completed an 85 Axis IP Camera installation in southern Florida. Our cameras of choice were Axis Communications cameras. The cameras were a combination of P3364-VE, and P5512-E and P5512-E Axis IP Cameras. We just completed the job, and our worst fears became realized. Our Axis Camera system installation was about to be tested by Hurricane Sandy. Sandy was the most destructive hurricane in 2012. Our site didn’t take a direct hit, but the power got knocked out and there were torrential rains. After a day or so power was restored. We powered our systems up and after all of that we only had 3 downed cameras. I thought that was amazing. And of those 3 we were able to connect with them remotely and turn on the internal fan and clear 2 of them. Only one of them failed, and it was quickly replaced by the Axis Communications team.

Axis Camera Systems very low Failure Rate and IP66 rated!

Well we weren’t done yet after that first year, these cameras survived another hurricane, and tropical storm. And in 2017 they took a direct hit from Irma. We thought all our cameras would get ripped off the building with the piping and installation. But because of a great security camera installation by IT Risk Managers LLC the infrastructure and cameras survived. The Category 6 cable survived and the fiber optic cable survived. We used a weather proof, UV rated hard innerduct pipe to run all our Category 6 and fiber optic cables through. Miraculously the Axis IP Cameras survived and so did the security camera installation. During Irma we lost 2 cameras, but out of 85, all I can say is wow. These cameras meet IP66 protection standards, but I think they go beyond IP66 standards. Can you imagine security cameras surviving and working after such harsh storms?

Axis Camera
Axis IP Cameras are built to survive Chicago winters! 

Axis IP Cameras Survive Blizzards and Unpredictable Weather in Chicago 

Now let’s move on to Chicago. The problem we’ve always had in Chicago is the freezing, sub-zero temperatures. One day it could be 65 degrees and the next day it can be below zero. But most importantly it’s the humidity and extreme highs and lows. Extremely moist highs and lows cause condensation. But with the environmental controls built into the P3375-VEs we can blow air inside the dome and clear condensation. Our Chicago based Axis Security Camera installations have survived -10 below temperatures, heavy windstorms, and rain storms. Out of the 300 to 350 Axis cameras we have installed in the Chicago area, we have less than a 1% failure rate per year. Again, as a Chicago based security integrator and security camera company those are great numbers. IT Risk Managers LLC is very satisfied with the Axis Communications security and camera line.

Axis Communications Provides Great Support!

And when there has been a failure, Axis Communications has had fantastic support. They have US based support that resolve help tickets fast, help us troubleshoot effectively with minimum hassles and downtime. Every Axis IP Camera or Axis Companion unit we’ve ever had to return has been replaced quickly with no problems. 

Axis Security Cameras reliable workhorses
Axis 5514 reliable outdoor rated Axis IP Camera. 

And the great thing is the P3364-VEs, M3204s, P5512-Es cameras continue to survive the harshest weather conditions and still have life. At this point in time it looks like these cameras may have a 10-year lifespan. I have no doubt the replacement cameras will be as reliable and probably more reliable then these older axis camera workhorses. The Axis P3364-VE is being replaced with the Axis P3375-VE. The Axis P5512-E IP camera has been replaced with the P5514-E Axis camera. And the Axis M3204’s has been replaced with Axis M3214.

 

IT Risk Managers Axis Security Camera Partner in Chicago

Axis cameras are compatible with many other leading NVR systems like Milestone, Genetec, Avigilon, Exacq and others. Axis also has a Device compatibility tool, called the Axis Camera Station Device Compatibility tool which helps verify 3rd party network video product compatibility with Axis. Axis also integrates with many different access control solutions, intercom solutions and other security solutions. As a Chicago security camera installer we could make much more margin with other camera vendors, but in our mind, we need to give our clients the best solution even if we can make more money with other security camera vendors. Axis is our IP Camera solution of choice.

If you have a need for a security camera installation, access control solution, door entry solution, IP enabled intercom system, or project design recommendations please email info@itriskmgrs.com or call Rick Bolda at 630-918-7370.

 

 

 

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