24 Dec 2016

Don’t let your IT team sweep the floors!


business, people, cloud computing and technology concept - smiling business team with smartphones, tablet pc computers working in office
Are your IT people sweeping floors?

I want to explain how you can help your IT Department succeed and dispel the myths and fears about IT outsourcing services. Efficient allocation of resources is something that we contend with every day.

Where can we get the greatest return on our investment from our trucks, warehouse, office space and our people. Well IT is no different.

Your internal IT staff has value as a technical resource but more importantly as a business resource. Yet, we see IT staff performing tasks equivalent to sweeping the floors, that’s an expensive janitor.

And, this no knock on them, it’s how the resource is utilized. If your IT services person is busy cleaning up viruses, doing PC maintenance, fixing printers, and doing network cabling, they are being under-utilized.

This is where the right IT outsourcing services can come into play for your business. Your IT person’s efforts should be centered on tasks that make the business more money or drive efficiency. Utilize them for the IT business consulting needs or enterprise IT support needs. Have them work on IT business project services that better connect you to your clients, instead of maintenance of your servers and IT network support.

You may want to look towards IT for better ways to market your products and services instead of low ROI IT support network and IT help desk needs. Blogs, social media, and e-commerce are all IT project services and IT management services that require IT business consulting and expertise that your internal IT team can help with. Better that then having them replacing old hardware, fixing computers, or cleaning viruses.

Asking your IT services consultant to kill viruses is asking them to kill their time. A fear of IT outsourcing is a fear of losing control. However the opposite is true. A good IT outsourcing services company will give your business more information, better remote access and better IT network security.

An IT outsourcing services solution for your business, needs to have a proactive network services platform. Their network support and business IT support should include a help desk, network operating center, on site support, and a good IT cloud services solution.

For information on Chicago IT outsourcing services email

20 Dec 2016

The benefits of an IT Health Assessment

Have you ever had your IT systems assessed?

IT serviIT Risk Managers - IT Consulting Firm in Chicago, ILces and delivery processes are not the first thing you think about each year as the business requires more and more with less budget. However a good check and balance to see where IT is at is through an Information Technology audit & health assessment. Think of it this way, your CFO probably has the financials audited all of the time.

Is it because he is unsure of himself? Probably not! For leadership it’s just good practice. What they are trying to avoid is a surprise. So why is IT any different? You can easily argue IT can be even more critical then day to day financials.

IT Services and delivery is the same thing, a surprise in IT can shut down the whole company and who will they look at IT Leadership. When was the last time you had a security or best practices assessment of the IT systems, services, consultants and processes.

Our most secure and efficient clients and the ones who have this performed annually. Once completed, the results can be a framework to improve your IT Services model and management will appreciate your  pro-active approach.

A network benchmark assessment from a 3rd party IT Consulting firm is the best way to get you the information you need to keep your department informed and eliminate surprises.

For further information on IT services and security audits email

16 Dec 2016

Office 365 is the way to go for small & medium businesses!

Office 365 the right solution for small & medium businesses!

Office 365 is Microsoft’s next generation of cloud based services. The Office 365 solution allows organizations to utilize the Microsoft products they all rely on, Exchange, Sharepoint, Lnyc, and Office Professional without the investment burden needed to implement and maintain them.

For example, an exchange deployment at the minimum requires a server, exchange licensing, a Microsoft active directory environment, email spam filtering, and virus protection.

Also you need the manpower to install the platform. There is also a stack of time required to maintain the system ie; the licensing, making sure the server is functioning and updated, dealing with network and communication issues, keeping the virus protection updated, and having the data backed up.

My point is; if you are a business or IT leader it does not make sense to have your IT staff tied up in providing a “cost of doing business” activity. Making sure your email is functioning is something that needs to be done, however it will not give your company competitive advantage, it’s just a “cost of doing business”.

Finally, when you look at the time your IT staff spends dealing with a maintenance activity imagine if your staff was doing a task that directly relates to producing  your company more revenue, like improving client communications, improving business processes or helping improve your business software implementation.

As a business owner who has recently installed Office 365 for our own environment, I can say we are genuinely happy with Office 365.

Below are some of our findings:

Office 365 was easy to use. With some proper pre-deployment planning we were able to migrate all of our important data, calendars, and folders fairly easily. We were also able to give our employees access to the platform applications via iPhones, iPads, desktops, laptops, and from any location, home, office, on the road.

We also have the same features and functions we had when we managed our own Microsoft applications.

Finally, the platform has been reliable, we had a few minor issues in the beginning, opened up a ticket, and Microsoft resolved the issues.

As far as the cost, Microsoft is offering a pay as you go model, at about $5.00 to $7.00 per user, per month. And when you take all things into consideration, reliability, scalability, ROI, it seems very fair.

Fortunately owning an IT company, I leveraged my IT experts who helped me with planning and deploying the Office 365 plan.

Hiring a Microsoft partner to help you plan and enable the Office 365 cutover makes sense, and the price is the same, with or without a partner. For more info email

12 Dec 2016

Who is watching your network?

Girl holding cable in front of rack mounted servers in data storage facility
We want to ask you who is watching your network right now?

If you are like most companies your IT Services team is pulled in different directions every day. Think about it, most IT support and network consulting people work typical business hours, and during the day they are helping support users.

If the IT support team is busy all day and not in the office 24/7 who is keeping an eye on your network? Well probably no one. The only thing you can do is hope nothing too serious happens when the system is not being watched. Keep in mind the systems don’t know what day or time it is when they decide to fail.

Having your IT services needs managed in this way does not exactly give one peace of mind.


24/7 IT Services

The solution for your business is an IT service and support model that uses a Network Operations center that can watch your network, servers and systems 24/7 with engineers.

An IT Outsourcing service with a Network Operating center (NOC) can deliver real time alerts based on years of experience. Provide immediate IT services response and corrective action for those alerts. An IT company with a NOC can provide regular systems maintenance and confirmation of your backups.

Reporting tools can be used to trend issues and avoid future downtime. Fortune 500 companies have used these IT service models for years. Check with your local IT company and see if it’s available for your business.

This is the most efficient way to watch your network and systems 24/7 and offer the peace of mind CEO’s need. Imagine if someone could watch your house or your car and give you notice before something breaks. Your business demands this level of attention and a proactive approach.

We encourage you to make sure your IT Services Company is watching your systems proactively 24/7 to eliminate surprises. For more information on IT Services and solutions email .

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